How can we
help you?

Delivery times are estimates and may vary due to traffic or restaurant preparation time. If your order is significantly delayed, email us with your order number and we'll look into it.

If items are missing, email us at support@hubb.pk with your order number and a description of the missing items. We'll arrange a refund or redelivery.

We're sorry about that. Please email support@hubb.pk with your order number and photos if possible. We'll resolve it promptly.

You can cancel an order from the tracking screen before the restaurant starts preparing it. If the cancel button is no longer available, email us and we'll help.

Refunds are processed within 5-7 business days to the original payment method. Cash-on-delivery refunds are applied as HUBB credits.

If you believe there's a billing error, email support@hubb.pk with your order number and the discrepancy details.

Promo codes may have expiry dates, minimum order requirements, or be limited to specific restaurants. Check the terms on the promotion, or email us for help.

Go to the sign-in page and tap 'Forgot password'. We'll send a reset link to your registered email.

Email support@hubb.pk with the subject 'Account Deletion Request' from your registered email. We'll process it within 14 days.

Go to Profile > Edit Profile to update your contact information.

Go to Profile > Delivery Addresses > Add New. You can also add an address during checkout.

Try adjusting the pin on the map when adding your address. If the issue persists, email us with the correct address details.